Refund Policy

Last Updated: [16.05.2025]

Thank you for your purchase with us. We understand that choosing the right hosting plan is an important decision, and we want you to be completely satisfied with your purchase. However, due to the nature of the services we offer, please carefully review our refund policy below:

1) Refunds

After receiving your return request and inspecting the condition of your item, we will process your refund. Please allow at least seven (7) days from the receipt of your return to process it. Refunds may take 7-15 working days to be completed. You will be notified via email once your refund has been processed.

Important Notes:

  • Refunds are limited to one per customer (i.e. multiple services or multiple signups are not eligible for refund).
  • Refunds are not granted for accounts closed due to Terms of Service (TOS) violations.
  • Existing product upgrades or downgrades will not be refunded; the user is responsible for their actions regarding changes to their plan.
  • Domain Registration/Renewals/Transfers are non-refundable.
  • Purchases made through your credit balance are non-refundable.
  • No refund will be provided if you have an existing product and place a new order for a different product. The "No Refund" policy will still apply to your new purchase.
  • No refund will be granted if we determine no fault was found with your hosting service.

Refunds will not be issued if your service is suspended or terminated due to violations such as:

  • Email marketing or email abuse
  • Misuse of our services
  • Inappropriate, illegal, or immoral activity
  • Account overuse

2) Taxes and Fees

Tax, transaction charges, and convenience fees are non-refundable.

3) Refunds on Hosting Services

Shared Hosting, WordPress Hosting, Cloud Hosting

  • 3-Year Plan: 30-Day Refund Guarantee
  • 2-Year Plan: 15-Day Refund Guarantee
  • 1-Year Plan: 7-Day Refund Guarantee
  • 6-Month Plan: 3-Day Refund Guarantee
  • 3-Month Plan: No Refund
  • 1-Month Plan: No Refund

Reseller Hosting, Master Hosting, Alpha Reseller Hosting

  • 3-Year Plan: 30-Day Refund Guarantee
  • 2-Year Plan: 15-Day Refund Guarantee
  • 1-Year Plan: 7-Day Refund Guarantee
  • 6-Month Plan: No Refund
  • 3-Month Plan: No Refund
  • 1-Month Plan: No Refund

Dedicated Servers (AMD/Intel)

No Refund (Due to the nature of dedicated hardware provisioning)

VPS Hosting

No Refund (VPS services are provisioned immediately upon order)

Domain Registration

No Refund (Domains are non-refundable after registration)

4) Coupon Code Disclaimer

If a user applies a coupon code to any of the above services, the purchase becomes non-refundable under any circumstances. By using a coupon code, you acknowledge and accept that no refund will be issued for the associated service.

Domain Activation Requirement:

If you purchase a domain using a coupon code, it is mandatory to purchase at least a 1-year hosting plan for the activation of that domain. This ensures that the domain is linked to a valid hosting account and can be properly activated.

5) Refund Charges

Please note that depending on your payment method, a refund charge may apply:

  • For Indian Users: A 20% refund charge will apply.
  • For PayPal Users: A 40% refund charge will apply.

6) Questions

If you have any questions or concerns about our refund policy, feel free to contact us at:

  • Phone: +91 89616 70569
  • Email: support@netget.in

We want to ensure your experience with us is positive. If you have any issues or need assistance, our team is here to help!